Account Management

What Account types are available
In order to start trading, you should first verify your account. You can choose between: 1.      Personal accounts - are intended for personal, non-comm...
Mon, 2 Mar, 2020 at 2:19 AM
Account cannot be verified
If you have already submitted documents and the status is "Rejected", try submitting new verification request with appropriate documents. If reque...
Wed, 4 Nov, 2020 at 11:52 PM
How to change Email or Phone Number
If you wish to change your current email address or phone number, we will need to assist you with that. Please send your request to our support team at supp...
Thu, 5 Nov, 2020 at 12:03 AM
Not receiving Email notifications
1.  Check your e-mail settings and make sure there are no filters and/or other security systems which are blocking Bitex's e-mails. 2.  Please also ch...
Fri, 6 Nov, 2020 at 1:13 AM
Forgot Password
To regain access to your account, follow this link. We strongly suggest that you change the password every 30 days to keep your account secure. Please ...
Mon, 9 Nov, 2020 at 1:56 AM
How to change Residential Address
If your residential address has changed, we will need to update it on your account accordingly. To do so, you will need to provide a new proof of residence ...
Thu, 5 Nov, 2020 at 8:56 PM
How to create an account on Bitex?
In order to create an account on bitex, please follow the below steps :-  1. Click on Sign up and enter the information asked, ·         First name ·   ...
Mon, 30 Nov, 2020 at 2:09 AM
Why KYC is mandate?
KYC means Know Your Customer and sometimes Know Your Client. KYC or KYC check is the mandatory process of identifying and verifying the client's identi...
Mon, 29 Mar, 2021 at 11:32 PM