Account Management
In order to start trading, you should first verify your account. You can choose between: 1. Personal accounts - are intended for personal, non-comm...
Mon, 2 Mar, 2020 at 2:19 AM
If you have already submitted documents and the status is "Rejected", try submitting new verification request with appropriate documents. If reque...
Wed, 4 Nov, 2020 at 11:52 PM
If you wish to change your current email address or phone number, we will need to assist you with that. Please send your request to our support team at supp...
Thu, 5 Nov, 2020 at 12:03 AM
1. Check your e-mail settings and make sure there are no filters and/or other security systems which are blocking Bitex's e-mails. 2. Please also ch...
Fri, 6 Nov, 2020 at 1:13 AM
To regain access to your account, follow this link. We strongly suggest that you change the password every 30 days to keep your account secure. Please ...
Mon, 9 Nov, 2020 at 1:56 AM
If your residential address has changed, we will need to update it on your account accordingly. To do so, you will need to provide a new proof of residence ...
Thu, 5 Nov, 2020 at 8:56 PM
In order to create an account on bitex, please follow the below steps :- 1. Click on Sign up and enter the information asked, · First name · ...
Mon, 30 Nov, 2020 at 2:09 AM